Product Designer - B2B
We are building an early-stage, standalone AI-native Customer Experience (CX) and observability platform within ixigo (one of India's leading travel tech companies). This is a foundational opportunity to define a brand-new interaction model for enterprise operations teams, customer support agents, and workflows.
Apply for Job
Job description
The ixigo B2B SaaS team is seeking its first dedicated design hire to help build an AI-native Customer Experience (CX) platform from the ground up. This product is not just another ticketing system with AI features layered on top; it is an entirely new platform built around the philosophy that the future of customer experience is agentic, proactive, and deeply integrated into operational workflows.
The product designer will start from a completely blank slate—with no inherited design system, component library, or prior visual language—to define the core user experience. The role involves designing for a diverse mix of enterprise personas, including customer support agents, supervisors, operations managers, and workflow builders. The design decisions made in the first six months will structurally shape the foundation of this category-defining platform for years to come.
Responsibilities
Work closely with product designers, PMs, engineers, and researchers on live AI-native enterprise product flows.
- The Product Designer will own the end-to-end design strategy and execution for the new enterprise B2B SaaS platform.
- Establish and scale a robust, scalable design system and component library from scratch.
- Map complex workflows and design high-information-density interfaces for customer operations teams, managers, and administrators.
- Define interaction models for conversational interfaces, human-in-the-loop systems, and intelligent AI copilots.
- Stay exceptionally close to the engineering team during implementation to ensure design accuracy and fluid production code execution.
- Navigate ambiguity and map out comprehensive user edge cases with complex, configuration-heavy workflows.
- Move fast, iterate rapidly in Figma, and continually evaluate how AI tooling can optimize both the internal design process and product functionality.
Job requirements
What Ixigo is looking for
- Non-Negotiable
- Meaningful B2B SaaS product design experience.
- Experience - 2-3 years
- You have designed and shipped complex enterprise software, not just simple productivity applications.
- Strong portfolio demonstrating systems thinking, interaction design, edge cases, and end-to-end workflows.
- Experience designing for operational users such as customer support agents, administrators, analysts, or back-office teams.
- Ability to handle ambiguity and make informed decisions with incomplete information.
- Hands-on designer who enjoys building and iterating rapidly.
Strongly Preferred- Experience as the first or only designer at an early-stage company.
- Experience with customer service, contact center, CRM, ITSM, or operational software.
- Strong opinions on how AI changes enterprise workflows and interaction models.
- Experience designing AI copilots, conversational interfaces, or human-in-the-loop systems.
- Ability to create elegant experiences for highly configurable products.
- Comfortable working in Figma at startup speed.
IXIGO
Gurugram-based travel tech giant building an AI-native CX and observability platform for enterprise operations.
View company
